What If Airlines Claim Extraordinary Circumstances
Extraordinary circumstances is a term overused by airlines to get rid of their responsibility to pay compensation for delays. Find out how to deal with it.
jakub.havej
Claim in minutes for flight disruption, lost baggage and other airline problems within the last 6 years.
"Having been unable to contact Ethiopian Airways ourselves I enlisted the aid of ClaimAir. They were efficient and informative from the start. Although taking a little longer than I thought and not getting the full amount of our claim we were satisfied with the outcome and grateful that we were not charged any fee due to the underpayment. Would use ClaimAir again should the occasion arise"
Norman Mayes
"Great experience. Highly reccomended company. I have to say that it was my second experience with flight delay and this time with Claimair it was much better and easier to get my compensation than in previos try with other. We got full refund of 600 Euros per person less than in 2 months after flight. Thank you very much ClaimAir!"
Michaela Lelkova
"Used them for a lost delayed baggage from EK. Decent service, clear communication and courteous staff. Unfortunately the ultimate result was not what I expected but this was not because of them but because of EK. As a gesture, they did not charge any fees which is more than correct. Can only but recommend."
Steven Curfs
"Really fast claim refund. My baggage got delayed by a few hours and I contacted ClaimAir to file a compensation. They processed my request smoothly and I got my compensation within 2.5 weeks in my bank account! Just make sure you have all the documents supporting your claim to avoid any unnecessary delay. I would definitely recommend ClaimAir."
Shubham
"ClaimAir was fabulous! I went on a once in a lifetime two week safari in Kenya and Ethiopian airlines lost my baggage. For 12 of my 14 days I had none of the clothes that I had packed. There was nowhere for me to shop other than the small giftshop and I was very frustrated with Ethiopian Airlines response (or rather, non-response) to me. Finding ClaimAir to take over all the phone calls, negotiating and getting me MONEY BACK was wonderful. ClaimAir was easy to work with, I highly recommend them!!"
Audrey Kamin
"I would like to recommend ClaimAir as really good service provider. I start to solve issue I experienced with low cost airline, where I was arrogantly refused to be paid refund. They started to deal with airline, which also refused to pay, so they claimed it to lawyers and after a half year of hard work they succeded and airline had to pay refund. Thank you to all the ClaimAir team for your help and win this case. Big plus was communication with all the team, they provided me everytime updates about case, etc."
Daniel
"I asked them to handle my cancelled flight and they did. I honestly wasn't expecting for them to go with it fully since these "get your comp" ads are ubiquitous now however someone from their team reached out and in about a month and a half I got the money in my account. I think if I had to go to a lawyer or do it myself it would have probably taken 3-4 times more than a simple filing with them. I also recommended a friend for his baggage lost and he managed to get a compensation even though for him it took a longer road to the actual money, I think it had something to do with being non-EU. Either way now anytime I have a delay I am smirking a bit since I know if its more than 2 hours the airline will have to deal with Claimair."
Dite Gashi
We win 90% of our cases. We bear all financial risks so you don't have to. We keep 25% of your claim only if we win (excl. VAT which applies to all EU residents). It takes us 3 months on average to deliver compensation.
Lawful entitlement
As long as the operating airline is registered in the European Union, your flight is covered by the Regulation (EC) No 261/2004. Non-EU airlines fall under EC261 too but only in case of departures from the EU territory.
Almost worldwide, the Montreal Convention protects you by setting the upper limit of €5,200 on airlines' liability for caused damage. It means that airlines must reimburse you for direct and reasonable expenses or proven damage.
The EC261 grants you flight delay compensation of up to €600 when the following criteria are met:
Moreover, airlines must provide you with meals and refreshments when a delay is at least 2 hours. When an overnight stay becomes necessary, hotel accommodation must be provided free of charge. When a delay exceeds 5 hours, you have the right to terminate the contract and get your money for a flight ticket back.
Like in case of flight cancellation, when your flight is out of the scope of the EC261, the Montreal Convention can come in handy.
While we strive to let our platform do the heavy lifting for you, we understand that it isn't always possible to resolve your issues in an automated way.