What are extraordinary circumstances?

The event has must be unpredictable, inevitable and external. Read more on our blog post.

This is NOT extraordinary:

  • Technical issues
  • Crew out-of-hours
  • Absence of correct flight documentation
  • Safety assessment of foreign aircraft (SAFA) inspections

This IS extraordinary:

  • Bad meteorological conditions (weather conditions incompatible with the safe operation of the flight)
  • Industrial relation issues (e.g. strikes undertaken by Air Traffic Control or by airlines)
  • War / Political instability
  • Unlawful act (e.g. terrorism)
  • Sabotage
  • Security issues
  • Airport closure (closure of either the airport of arrival or the airport of departure for non-security and non-meteorological reasons)
  • Medical grounds (passenger or crew member becomes seriously ill or dies on-board or during the flight)
  • Bird-strikes
  • Unexpected flight safety shortcomings
  • Air traffic management (where Air Traffic Control suspends or restricts operations)
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Know your rights. Get paid.

Did you know that the average payout for a flight delay, overbooking, cancellation, or baggage mishandling was €320? Get what you’re owed now!

How it works

Tell us what happened

Input your flight data, answer several easy questions and get to know what the airline owes you.

We do the hard work

Airlines often play tricky games. We'll take care of the paperwork to bring you your money.

Get paid

Once the airline pay us your compensation, we'll immediately send you 75% of the received amount.

Get what you’re owed now!

Our Team

Jakub Ladra / Founder & Product Guy

Jakub Ladra

Founder & CEO

Jakub Will Loos / Co-Founder & Marketing Guy

Jakub Will Loos

Marketing Manager

Petra Tuháčková / Legal Advisor

Petra Tuháčková

Legal Advisor