What are extraordinary circumstances?

The event has must be unpredictable, inevitable and external. Read more on our blog post.

This is NOT extraordinary:

  • Technical issues (except hidden defect announced by a manufacturer globally)
  • Crew out-of-hours
  • Absence of correct flight documentation
  • Safety assessment of foreign aircraft (SAFA) inspections

This IS extraordinary:

  • Bad meteorological conditions (weather conditions incompatible with the safe operation of the flight)
  • Industrial relation issues (e.g. strikes undertaken by Air Traffic Control or by airlines)
  • War / Political instability
  • Unlawful act (e.g. terrorism)
  • Sabotage
  • Security issues
  • Airport closure (closure of either the airport of arrival or the airport of departure for non-security and non-meteorological reasons)
  • Medical grounds (passenger or crew member becomes seriously ill or dies on-board or during the flight)
  • Bird-strikes
  • Unexpected flight safety shortcomings
  • Air traffic management (where Air Traffic Control suspends or restricts operations)
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How it works

Our app evaluates your claims based on particular flight details so you can instantly get what you deserve right at the airport at the time of inconvenience.

Check Your Claims

Simply input your flight data, answer several easy questions and the app will tell you what kind of compensations you are entitled to obtain. So what are you waiting for?

Control The Game

Airlines often play tricky games and try to mystify you. Equipped with the app, you unveil hidden secrets and best practices so you can claim your rights like a pro.

Get What You Deserve

Airlines sometimes refuse your claims even if you are legally entitled to get them. We are here to make all paperwork and get your compensations either for a €25 flat fee or 25% success fee.

Did we tell you that our app is FREE?

Our Team

We are based in the Czech Republic. However, we live in the 21st century so we can work from anywhere and that's why we love it.

Jakub Ladra / Founder & Product Guy

Jakub Ladra

Founder & Product Guy

Jakub Will Loos / Co-Founder & Marketing Guy

Jakub Will Loos

Co-Founder & Marketing Guy

Petra Tuháčková / Legal Advisor

Petra Tuháčková

Legal Advisor